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Set Up Your Account On Your iOS Device

Although example shows an iPad on iOS 7.1.2 this applies to all iOS devices
Scroll Down For Instructions


Account Settings Panels

First Step

1st Step

Head over to your mailbox settings panel. Links to both the “” & “” accounts panels can be found above. Fill in your Username (that’s your email address).

Just fill in the first part of your address here. Take note of the preloaded second part of your email address. If your account is a “” one then that is what will appear here in the Log In screen. Then fill in your temporary password. This was sent to your existing email address when signing up for your subscription.

2nd Step

If you use the iCloud services at this point you will be asked if you want your details saved to the iCloud Keychain. In our opinion this is a good idea because if and when you access this settings panel from another device your username & password will be automatically entered.  But of course it is optional.


Second Step
Third Step

3rd Step

This first thing you should do once in the settings panel is change the temporary password you were assigned when subscribing to the service. In here you will also see the “Email Client Configuration” settings. That is actually what we are covering here now so you don’t need to worry yourself over that section.


4th Step

Some of the other settings in here cover things like the amount of messages displayed in your inbox before removing the “read” messages to a different folder. Or you can stipulate the amount of time before a read message gets moved. It’s perfectly okay to leave these at the default settings knowing that you can always return here to change them if you should so wish.

Other options include the the setting up of filters and Auto Responders. Typically one would use an auto responder if away from the office for a period of time and unable to reply to email. Again, these can be left at the default setting until required. 

Forth Step
Fifth Step

5th Step

Once you have saved your settings within the mailbox settings panel lets go into your iOS device and set up your new email account.

Making sure you are in Settings > General,  tap on the “Mail, Contacts, Calendars” option.


6th Step

In Mail, Contacts, Calandars you can see all the accounts you already have on your device. Choose “Add Account” at the bottom of that section.



Sixth Step
Seventh Step

7th Step

From all the different types of accounts the operating system has default settings for, choose “Other”…




8th Step

… then choose “Add Mail Account”.




Eighth Step
Ninth Step

9th Step

Here you will enter your specific details. Firstly, enter your name the way you want it to appear in the header of emails your correspondents will receive i.e. Joe Public

Next, enter your FULL email address. In the example shown we use a “whu” address but of course you may have a “westhamunited” account.

Now enter your new password. You should have changed it in the settings panel back in Step 3.

Lastly on here the description for your account. This is to differentiate it from your other accounts when dealing with more than one account on a device. It can say anything you want.




10th Step

The next screen will present you with an option of either iMAP or POP. Without going into the intricacies of both flavours of email accounts let’s just say we recommend you use the IMAP system, (both are available to use). In short, with IMAP you can receive and read your email on multiple devices including laptops, smart phones, tablets, desktop computers etc more than once. You can even jump on a friends computer when out and about and check your email. With POP once an email is read it is removed from the servers and will not appear elsewhere. Most people recommend you use IMAP.

Tenth Step
Eleventh Step

11th Step

Now we enter the Incoming Mail Server details. Make sure you enter these details correctly. The Host Name for your account is “” (without the speech marks). If you have a address then your Host Name will be “” (again, without the speech marks).

Your Username is your FULL email address, in the example shown it is “”.

Your Password will be whatever you changed it to in Step 3.

Your Outgoing Mail Server details should be exactly the same as the Incoming Mail Server settings that you just entered.



*Please Note: Sometimes devices on iOS might at this stage throw up a warning that it can not connect with a secure connection and ask if you want to connect anyway. Go ahead and connect. If you have entered the details correctly your account will run smoothly.

12th Step

If you have entered all the details correctly you will see this next screen. You iOS device allows you to associate Notes to an email account but if you are already using Notes (maybe syncing with iCloud) there is no need to turn that on here. Just make sure your Mail option is on (Green).






Twelfth Step
Thirteenth Step

13th Step

This screen will show you all your email accounts set up on that particular device. In the example we have ours blurred out. Down at the bottom you can see our Test
Email Account. Your device will display whatever description name you gave your account in Step 9.







14th Step

Now we open up you Mail App to find your account’s inbox in the list with all the others that you may have on your device. As you probably know, clicking on any of the inboxes will show you the email you have received to that account but selecting “All Inboxes” gives you access to all your email in one place.






Fourteenth Step

Contact Support

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